In Effixient, there is the concept of a message limit, which is designed to limit each user's sending allowance, so as to preserve an organisation's TalentManager message allowance.
However, it can be confusing as there are also limits imposed by XING.
First of all, message limits only apply to TalentManager plans. Standard XING does not allow sending of messages to non-contacts, as instead you must send contact requests.
XING's Message Limits
XING gives each Company using TalentManager an allowance for all users in the TalentManager account to share. The limit is enforced at the company level, not that of each individual user.
Depending on the type of TalentManager license, the amount of messages varies:
- TalentManager Standard: 300 messages per user, per month
- TalentManager Plus: 1000 messages per user, per month
Even though the amounts are 'per user', the limits are applied at the company level. So if you have 10 TalentManager Plus licenses, 10 users x 1000 messages = 10,000 messages per month for your company, to split however you want.
Effixient's Message Limits
Effixient's standard message limits for both our TalentManager and TalentManager Plus plans are in line with XING's message limits - 300 for Standard and 1000 for Plus.
Similarly to XING, we assign this limit to the company. However, in the 'Team' page, we allow company administrators to change each individual user's sending limit. This is to be able to manage a message limit across a larger organisation.
Why does Effixient say a different number of remaining messages than XING does?
Effixient's message limit and XING's message limit will often not be depleted at the same rate. This can be due to:
- Sending messages to profiles you are already connected with - this DOES deplete your Effixient message limit, but does NOT deplete your XING message limit.
- Sending messages in TalentManager, not via Effixient - Effixient does not track these, and therefore this does not deplete your Effixient message limit.
If you need more Effixient messages to use up your company allowance, additional messages can be purchased at an additional cost. Contact firstname.lastname@example.org and we will be happy to accomodate.
What about follow-ups?
Follow-up messages are just replies in the same conversation as the initial message. TalentManager actually limits "convesations started to non-contacts" - therefore, follow-up messages are not included in the message limit by either XING or Effixient.